Refund policy

Terms & Conditions

Welcome to Chicopick. By accessing and using our website, you agree to comply with the following Terms & Conditions. Please read them carefully before making a purchase.

1. Product Authenticity & Condition

• All jewelry sold on Chicopick is 100% authentic. We guarantee the authenticity of every item, and if proven otherwise, we offer a money-back guarantee.

• All jewelry listed as brand new is in pristine condition, never worn, and may come with original packaging and tags.

• If an item is pre-loved, it will be clearly mentioned in the product description. These items may show minor signs of previous use.

2. Sales Policy

• All sales are final. We do not offer refunds, returns, or exchanges unless stated otherwise.

• For brand-new jewelry with tags attached, we offer a 10-day window for store credit or exchange. Refunds are not permitted.

• Consignment items are final sale, and no exceptions will be made.

3. Consignment Store Policy

• Items labeled as pre-loved or consignment are sold in as-is condition.

• Customers are encouraged to review all product details and images before purchasing.

• If you have any questions about a consignment item, feel free to chat with us before making a purchase.

4. Payment & Pricing

• Prices are listed in CAD and may be subject to taxes and shipping fees.

• We reserve the right to update prices at any time without prior notice.

5. Shipping & Delivery

• Free shipping is available for orders over $200 CAD (minimum purchase of $200).

• Customers are responsible for providing accurate shipping information. Orders shipped to incorrect addresses due to customer error will not be refunded or replaced.

• Chicopick is not responsible for delays caused by customs, couriers, or unforeseen circumstances.

6. Refund & Exchange Shipping

• Shipping costs for returns or exchanges must be covered by the customer.

• Once we receive the returned item, we will inspect it and notify the customer of its eligibility for store credit or exchange.

7. Repair & Resizing Services

• We offer one month of free repair for all jewelry and high jewelry items purchased from Chicopick.

• After the first month, any repair costs will be the customer’s responsibility.

• Sizing and resizing services are available for an additional charge, and pricing will be determined individually based on the specific item. Customers must request a quote before proceeding.

• Repairs cover manufacturing defects but do not include damages caused by improper use, accidental breakage, or normal wear and tear.

8. Liability & Disputes

• Chicopick is not responsible for any damages or issues occurring after the item has been shipped and received by the customer.

• Any disputes must be addressed within 48 hours of receiving the item.

By making a purchase on our website, you acknowledge and agree to these Terms & Conditions. If you have any questions, please contact us before placing your order